Questions & feedback

We've answered some of our most common questions and you can read those here. You can also find out how you can provide feedback, make a complaint and read about the regulatory information about how we lend.

 

Common questions

  1. Why shop with Buy As You View?
  2. Do Buy As You View cover my area?
  3. What's the SmartMeter?
  4. Who empties the meter and how often?
  5. Do I have to be employed?
  6. What if there is too much money in my meter?
  7. Do Buy As You View have a product catalogue?
  8. Can I buy online?
  9. How do I pay?
  10. Can I buy more than one product at a time?
  11. Do Buy As You View charge for delivery?
  12. Do Buy As You View have a service package?
  13. How long have Buy As You View been established?
  14. What is the quality of the products that Buy As You View sell?
  15. Do the products belong to me straight away?
  16. What if my product has a fault or breaks down?
  17. How do I buy additional products?
  18. Do Buy As You View have shops I can visit?
  19. What is the best way of contacting Buy As You View?
  • 2. Do Buy As You View cover my area?

    We cover many parts of the UK, these are predominantly urban areas. To see if we cover your area, fill our application form online for free. There's no obligation, and applying doesn't affect your credit report.

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  • 3. What's the SmartMeter?

    Our most popular payment system is our unique SmartMeter. It's slimline design is discretely connected via your TV. The meter enables you to manage your finances on a daily, weekly or fortnightly basis, paying for your products bit by bit, meaning that once the payment term has been met, you own the product. Whilst the meter is connected to the TV, it can be used to pay for other products such as washing machines, laptops, cookers, sofas or anything from the Buy As You View product range!

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  • 4. Who empties my meter and how often?

    Your Account Manager will call to see you usually every eight weeks. If you pay by cash your Account Manager will empty it when they visit. If it needs emptying before that then we'll come to you sooner.

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  • 5. Do I have to be employed?

    No, you don't need to be employed to become a BAYV customer. Our service is tailored to your individual needs. You will meet your personal Account Manager to talk about what you can afford to buy. At Buy As You View we understand that everyone is different but equally deserving.

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  • 6. What if there is too much money in my meter?

    Many of our customers love this bit! If there is more money in the meter than required, we give it straight back to you on your next scheduled call date.

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  • 7. Do Buy As You View have a product catalogue?

    Yes we do and it's packed with products ranging from TVs and audio equipment to beds and sofas. As a customer you'll also receive regular information about our latest products and special offers. You can also view our latest weekly payment catalogue online.

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  • 8. Can I buy online?

    At present, we do not offer an online purchase facility. However, you can apply to become a Buy As You View customer by completing our simple online application form.

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  • 9. How do I pay?

    Using the SmartMeter you can make a payment with any of the following options:

    • Direct Debit -

      This is our popular lowest cost option for our customers. You can pay weekly fortnightly or monthly by Direct Debit and it costs you less when compared with PayPoint and cash instalments.
    • PayPoint -

      You can also pay by Paypoint at shops and post offices offering the PayPoint service. Ask your Account Manager for details.
    • Cash Instalments -

      Our SmartMeter also accepts cash. If you'd like to pay with cash you can put coins into the SmartMeter as well.

    If you need to call us to make a payment we also accept all major credit & debit cards for payments by phone.

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  • 10. Can I buy more than one product at a time?

    We strongly support responsible lending and carefully assess the needs of every customer. Your Account Manager is always at hand to discuss new purchases. Alternatively, you can call us on 0845 1215690.

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  • 11. Do Buy As You View charge for delivery?

    We charge a fee of £10 for the delivery of small items and £20 for the delivery of large items. We have our own delivery teams who are highly trained to install and demonstrate your products. See Delivery & Installation or download our delivery & Installation leaflet (PDF format, 1.6MB) for all our delivery information.

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  • 12. Do Buy As You View have a service package?

    When you buy products from Buy As You View, you have the option to take out our great value, optional service package known as All Sorted. For just a small weekly payment, our comprehensive service package gives you peace of mind and no big repair bills. Your statutory rights are not affected. Further information about your legal rights can be obtained from your local Trading Standards or Citizen Advice.

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  • 13. How long has Buy As You View been established?

    We were established in 1972 in South Wales and have been trading for over 40 years. We've grown across the UK and expanded with the help of hundreds of our dedicated and hardworking employees.

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  • 14. What is the quality of the products that Buy As You View sell?

    We sell quality, branded products from names you know and trust. Names like Samsung, Beko, Apple, Finlux, Hotpoint, Toshiba, Atlantic, Sanyo, Sharp, Sony and Acer, as well as a great range of Julian Bowen bedroom furniture. We supply an extensive range of leather and fabric suites made to the highest specification. Our Valueline range also guarantees quality and reliability for those on a smaller budget.

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  • 15. Do the products belong to me straight away?

    As with any hire purchase agreement, the products will be completely yours when you make your last payment.

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  • 16. What if my product has a fault or breaks down?

    All products (excluding Valueline) are covered for 12 months under the manufacturer's guarantee. If the product goes wrong after 12 months and you have taken advantage of All Sorted (our great value, optional service package), we will call out to your home at a convenient time to collect the product and either repair or replace it. For more information on All Sorted, please visit the All Sorted website.

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  • 17. How do I buy additional products?

    Take a look at our website or catalogue and either give us a call on 0845 1215690 or contact your personal Account Manager to come out and see you.

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  • 18. Do Buy As You View have shops?

    At Buy As You View, we provide all customers with regular and comprehensive catalogues as well as the personal service in the comfort of your own home. You can view our latest pay weekly catalogue online.

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  • 19. What is the best way to contact Buy As You View?

    Whichever way suits you best. See our help page for our contact details. If you prefer you can write our postal address.

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Feedback & Complaints

Whether you have a suggestion, enquiry or complaint, we want to hear from you.

Please contact us using one of the following methods:

Write to us

Customer Service Department
Buy As You View
Kingsway Buildings
Kingsway
Bridgend Industrial Estate
Bridgend
CF31 3RY

Call us

0845 121 5690

Email us

customerservice@bayv.co.uk

 

Not happy?

If you are not satisfied with the level of service provided by Buy As You View, you can:

  • Contact us on 0845 121 5690.
  • Email Us with your name, contact number and details of your situation.
  • Write to us at: Buy As You View, Kingsway Buildings, Bridgend Industrial Estate, Bridgend. CF31 3RY

We will:

  • Make every effort to deal with your complaint fairly, confidentially and effectively.
  • Always try to respond to you within 72 hours. If this isn't possible, we will write to you within 5 working days.
  • Keep you up-to-date on progress made. If we need more time to investigate, we will send you an update within 4 weeks.

If you're still not satisfied or it takes more than 8 weeks to resolve your complaint, you can take your case to the Financial Ombudsman Service. You can contact the Financial Ombudsman within 6 months of our final response letter to you.

 

Debt advice

There are also a number of organisations that can help. These include The Citizens Advice Bureau and Directgov.

Consumer Credit Counselling Service

Full debt help service. Website: www.cccs.co.uk Telephone: 0800 138 1111 Opening times: Monday-Friday 9am-9pm

National Debtline

Full debt help service. Website: www.nationaldebtline.co.uk Telephone: 0808 808 4000 Opening times: Monday-Friday 9am-9pm Saturday 9.30am-1pm

Citizens Advice Bureau

Full debt and consumer advice service with many bureau specialist caseworkers to deal with any type of debt including repossessions and negotiation with creditors. Look up your local CAB centre on: www.adviceguide.org.uk

Community Legal Advice (includes Housing Duty Scheme)

Legal advice on a wide range of issues for those on benefits or low income. The Housing Duty Scheme gives free advice to those who are in danger of eviction or repossession by phone and at courts across England and Wales. Website: www.communitylegaladvice.org.uk Telephone: 0845 345 4345 (or text 'legalaid' and your name to 80010 to get a call back) Opening times: Monday-Friday 9am-6.30pm Saturday 9am-12.30pm

Further information can be obtained by emailing contactus@bayv.co.uk