Our repayment system offers customers a convenient and manageable way to plan their
purchases and gives them complete control over their repayments.
When making a purchase from Buy As You View, a dedicated, personal
Account Manager will conduct a thorough income and expenditure check with them.
This personal service ensures that the most suitable and affordable product is selected.
Once this is complete, a new Account Manager will visit the customer’s
home within forty-eight hours to independently verify the information.
With over forty years of trading, we've become experts at what we do. Our high level
of customer referrals - over one third of our new customers have been recommended by
existing customers - is testament to our efforts.
It is in everyone's best interest to ensure that customers can afford their repayments.
We want our customers' experience of Buy As You View to be positive, specifically
'the affordable way to buy things for the home'. This will encourage repeat purchases
and customers will tell their friends and family about our outstanding products
Despite our UK wide operation, the structure of our sales force and our repayment
system enables our dedicated Customer Account Managers to develop a supportive relationship
with their customers and allows our customers to continue dealing with a familiar
face, rather than a remote organisation.
Our unique SmartMeter was developed in support of our commitment to responsible
lending as it allows us to monitor repayments. In turn this allows us to react promptly
to changes in individual customer circumstance and provides a number of options
to help our customers get back on track.
Our mission is to lend responsibly, to help and to be clear and honest with all
our customers. Read our Customer Charter or
download our Customer Charter Leaflet (PDF format, 730Kb) for more information.
Buy As You View are committed members of The Consumer Credit Trade Association (CCTA).
The CCTA’s main goals are to ensure that businesses are kept up to date with changes
to credit legislation in the UK and Europe and to ensure that these changes are
put into practice.
As a Credit Services Association (CSA) member we are fully compliant with annual
audit checks carried out by the CSA. The CSA is the UK’s National Association for
companies who work with credit accounts. CSA Members understand their customers
and are here to help, handling all debt servicing operations with care, courtesy
As a provider of consumer finance, Buy As You View operate in accordance with the
requirements of key legislation. These includeThe consumer Credit Act, The
Supply of goods (Implied Terms) Act and The Sale and Supply of Goods Regulations.
Read more about how legislation governs us.