Do I need to make any further payments?

No, you are not required to make any further payments. Please do not attempt to do so.

Has my loan been written off in full?

What about arrears?

Can I keep my item?

Do I still have cover under EPS/All Sorted?

Do I need to do anything if I pay by Standing Order?

Can I still have my meter removed?

Do I need to take any action?

Will this affect my credit score?

Am I entitled to any refunds?

Can I still contact you for servicing and repairs?

My item is already with you for repair. What happens next?

My item is faulty. Will you still repair/replace it?

My item is faulty but it is still within its guarantee period. Will you contact the manufacturer on my behalf to arrange for it to be repaired/replaced for me?

Can I still contact you if I have any questions in relation to my agreement?

I'm worried this is a scam. How can I confirm that this correspondence is genuine?