How we can help

If you are struggling with payments, we’ll work with you to get you back on track and we won’t charge you late fees.

Our dedicated customer services team is on hand Monday to Thursday between 8:00am and 7:00pm and Fridays between 8:00am and 8:00pm on 03331 369 347 to help with any enquiries you may have.

If you require independent advice about managing debt and other existing financial commitments, there are a number of organisations below that can also help.

Stepchange

Stepchange are a debt charity that give free, tailored advice and help on how to manage debt. You can call them on 0800 1381111 or visit their website at www.stepchange.org

National Debtline

National debtline are an independent debt charity that give free, impartial advice on how to manage budgets and debt. You can call them on 0808 808 4000 or visit their website at  www.nationaldebtline.co.uk Opening times are Monday to Friday 9am-9pm and Saturday between 9am and 1pm

Citizens Advice Bureau

The Citizens Advice Bureau offers a full debt and consumer advice service with many bureau specialist caseworkers helping with debt advice including repossessions and negotiations with creditors. Look up your local CAB centre at www.adviceguide.org.uk

Community Legal Advice (includes housing duty scheme)

Provides legal advice on a wide range of issues for those on benefits or low income. The Housing Duty Scheme gives free advice to those who are in danger of eviction or repossession, by phone and at courts across England and Wales. You can call them on 0845 345 4345  or visit their website at www.communitylegaladvice.org.uk (or text 'legalaid' and your name to 80010 to get a call back) Opening times are Monday to Friday 9am-6.30pm Saturday 9am-12.30pm.

Money Advice Service

The Money Advice Service is a free service set up by the government to help people make the most of their money. You can call them on 0300 500 5000 or visit their website at www.moneyadviceservice.org.uk Opening hours are Monday to Friday 8am-8pm and Saturday 9am – 1pm.  

Further information can be obtained by emailing here.