What areas do Buy As You View operate in and how do I find out if you cover my area?
Buy As You View will continue to service existing products and existing agreements for customers in the usual way, no matter where in the UK they live.
Can I purchase a product online?
Unfortunately Buy As You View is not in a position to accept new orders, but existing agreements are unaffected.
Is there a service package available for the products?
Unfortunately Buy As You View is not in a position to enter into new agreements for service packages, but existing service packages are unaffected by the Administration. You should continue to make your payments and make any claims in the usual way.
Do the products belong to me straight away?
As with any hire purchase agreement, as soon as you have made your last payment, the product(s) will then be yours.
What is the smart meter?
All customers are required to have a Smart Meter, which discreetly connects to your TV. If you haven’t purchased a TV from us, we’ll connect it to your existing TV while it’s used to pay for products such as sofas, beds, appliances or other electricals. If you fail to make payments on time, the meter will display the amount required in order to bring your account up to date, and after sufficient notice, may restrict the use of the television if payments aren’t maintained. The meter works in conjunction with your Direct Debit payments.
How do I pay?
You should continue to make payments in the usual way, as your existing product agreements are unaffected by the Administration – direct debits will be collected as normal, paypoint customers should continue to pay as normal, and for cash-paying customers, Customer Account Managers will continue to make their usual visits.
What happens if I struggle with payments or I’m having financial difficulties?
As a responsible lender, we want to help you keep on top of your finances. Our Smart Meter helps us to work with you to keep your payments manageable. If you are struggling with payments, we’ll work with you to help you get back on track and we won’t charge you late fees. Our friendly customer support team is available Monday-Thursday 8am-7pm and Friday 8am-8pm via email or telephone to help you with any queries you may have. *There are a number of organisations that can help you with debt advice and management, please visit our Debt Advice page for further information.
What if my product has a fault or breaks down?
All products (excluding Valueline) are covered for 12 months under the standard manufacturers guarantee. Please note that if there’s a fault with your product, you do have a number of legal rights in respect of the supply of goods by us, including the right to a remedy for defective goods. If you buy goods which are faulty when sold, you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland from the day of purchase. For extra peace of mind, our optional service package All Sorted, offers unlimited repairs with protection against breakdown.
What is the best way to contact Buy As You View?
If you haven’t found the answer to your query on our website there are a range of ways you can get in touch. See our Contact Page for Buy As You View's contact number.
How do I provide feedback or make a complaint?
If you’re happy with our service we’d love to hear from you. However, if you’re unhappy with any aspect of Buy As You View we need to hear from you so we can continue to improve our services. For more details visit our Feedback and Complaints page.
What are Buy As You View’s opening hours?
Our phone lines operate Monday-Thursday 8am-7pm and Friday 8am-8pm. Outside of those times you can contact us via Email and we will reply the next working day.
Do I still have to pay now the company is in Administration?
It is business as usual for you as an existing customer and we will continue to support you and your products. Your agreement is unaffected by the company entering Administration and you should continue to make your payments in the usual way.
Who are the Administrators?
Joe O’Connor and Dan Hurd, licensed insolvency practitioners from EY, are the Joint Administrators.
Will I still be able to claim under All Sorted/EPS?
Your All Sorted and/or EPS covers remain unchanged, and you can still make claims against these in the same way.
When can I order again?
The company is currently not accepting applications from new or existing customers.
*subject to product availability, t's & c's apply. Excludes satellite and cooker installation.