Looking for answers? We’re here to help.
We’ve answered some of the most commonly asked questions for you on this page, but if you can’t find what you need here, then please get in touch.
What areas do Buy As You View operate in and how do I find out if you cover my area?
We operate throughout many areas of the UK. Once you have chosen your product, simply proceed to the checkout to see whether we cover your area. There’s no obligation to proceed and applying with us will not affect your credit rating. Please note that if we aren’t in your area at the moment, we may be soon.
Can I purchase a product online?
Yes, you can view our full product range online and our application process is now all online. In some cases we may need to call you to verify some information but this can all be done from the comfort of your own home – you don’t need to visit a store with Buy As You View!
What information will I need to provide?
As a responsible lender we need to ensure that you can afford the repayments. Therefore, as part of the application process, we will require you to fill out details of your income (including benefits) and your outgoings.
Is there a product catalogue available?
We do have a printed pay weekly catalogue which we send out whenever a new product range is released. However, the best place to view the most comprehensive information on both our products and our service is right here on the website. Use the menu at the top of the screen to find the information you need.
Is there a service package available for the products?
For your peace of mind, we also offer unlimited repairs with our optional service package All Sorted. With protection against breakdown, we can either fix your product or replace it*. Visit our All Sorted page for further details. *Repair time 30 days. T’s & C’s apply.
Do the products belong to me straight away?
As with any hire purchase agreement, as soon as you have made your last payment, the product(s) will then be yours.
How can I purchase additional products?
If you wish to purchase an additional product you can simply apply online. However, new customers need to allow 3 months after their first purchase before adding an additional item.
Can I purchase more than one product at a time?
Yes, it is possible to buy more than one product at a time but as a responsible lender we carefully assess the individual needs of every customer. Therefore, it is vitally important that you are able to afford the repayments. If you’re unsure whether you can afford multiple products then you can apply for one at first and then add additional products once you’re a Buy As You View customer.
Is there a delivery charge?
We offer a FREE delivery and installation service where we can guarantee delivery and installation of your product*, plus we’ll also take away your packaging and recycle it for you. See our Delivery & Installation page for further information.
Do I need to pay a deposit?
No, with Buy As You View we simply require you to have our discreet Smart Meter installed on your TV (see more details below).
What is the smart meter?
All customers are required to have a Smart Meter, which discreetly connects to your TV. If you haven’t purchased a TV from us, we’ll connect it to your existing TV while it’s used to pay for products such as sofas, beds, appliances or other electricals. If you fail to make payments on time, the meter will display the amount required in order to bring your account up to date, and after sufficient notice, may restrict the use of the television if payments aren’t maintained. The meter works in conjunction with your Direct Debit payments.
How do I pay?
In order to pay for your item you will be required to setup either a weekly or monthly direct debit. It’s quick and easy and, once setup, you don’t have to worry about remember to pay every week.
Can I put coins into the meter?
Some of our older meters were able to accept coins and there may be many customers who still use this payment method. However, to ensure a more streamlined online service we no longer accept this payment method.
What happens if I struggle with payments or I’m having financial difficulties?
As a responsible lender, we want to help you keep on top of your finances. Our Smart Meter helps us to work with you to keep your payments manageable. If you are struggling with payments, we’ll work with you to help you get back on track and we won’t charge you late fees. Our friendly customer support team is available Monday-Thursday 8am-7pm and Friday 8am-8pm via email or telephone to help you with any queries you may have. *There are a number of organisations that can help you with debt advice and management, please visit our Debt Advice page for further information.
What if my product has a fault or breaks down?
All products (excluding Valueline) are covered for 12 months under the standard manufacturers guarantee. Please note that if there’s a fault with your product, you do have a number of legal rights in respect of the supply of goods by us, including the right to a remedy for defective goods. If you buy goods which are faulty when sold, you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland from the day of purchase. For extra peace of mind, our optional service package All Sorted, offers unlimited repairs with protection against breakdown.
Do I have to take out your insurance cover?
No, both our extended service package (All Sorted) and our Insurance (EPS) are optional. However, it is a requirement of the hire purchase agreement that your goods are insured. If you don’t have your own insurance we can offer our Equipment Protection Scheme (EPS) cover for a small weekly charge. For more information on EPS click here.
What is the best way to contact Buy As You View?
If you haven’t found the answer to your query on our website there are a range of ways you can get in touch. See our Contact Page for Buy As You View's contact number.
How do I provide feedback or make a complaint?
If you’re happy with our service we’d love to hear from you. However, if you’re unhappy with any aspect of Buy As You View we need to hear from you so we can continue to improve our services. For more details visit our Feedback and Complaints page.
What are Buy As You View’s opening hours?
Our phone lines operate Monday-Thursday 8am-7pm and Friday 8am-8pm. Outside of those times you can contact us via Email and we will reply the next working day. You can apply online at any time.
*subject to product availability, t's & c's apply. Excludes satellite and cooker installation.